Chatbots and Funnelback

[gavin1211]

Has anybody built chatbots using Funnelback? Any live examples, ideas or considerations?

[plevan]

There has been some internal discussion around this but I'm not aware of anyone actually building a chatbot with Funnelback at this stage.

[Will]

Hi @gavin1211. Did you have any luck with the Chatbot? Curious to see how you went.
Anyone else had a go at it yet?
Thanks

[gavin1211]

We prototyped a chatbot which uses natural language detection, for this we used Dialog Flow. The prototype uses a linear dialog to gather the users requirements for a product. In this case courses.

We used webhooks in Dialog Flow to make calls to FunnelBack to construct some of the answers to the questions, for example some answers are based on Funnelback queries and the information available in the Funnelback data model. We use other webhooks and services to do things like send a follow up email to the user at the end of the chat.

There is a lot of work to do with DialogFlow, gathering training data, and training its machine learning abilities to make the agent smarter and more responsive.

A chatbot can quickly become quite complex.

Dialogflow syas there are two types of chatbot:

Linear dialogs - the aim of which is to collect the information necessary to complete the required action (e.g. find the best hotel, turn on the right light bulb, or play the desired song)

Non-linear dialogs - which may have several branches, depending on users’ answers

We are really just dipping our toes in to see what's possible with a simple linear chatbot.

[Will]

Thanks @gavin1211. That's really useful. Would you say there is considerable benefit to using Funnelback / Dialog Flow in comparison to other chatbot platforms like Flow XO and Motion.ai?
Not really interested in AI at this moment, mainly wanting to set up a structured series of question/answer flows to be implemented across both Facebook messenger and website. Thanks

[maryna]

Actually, building a chatbot is a really good idea for your business. Chatbot development helps automatize a bunch of routine tasks like customer support or bill payment. Read this article to learn more info.

[anastefanyuk]

Completely agree with Maryna, chatbot can be very beneficial for any business, that sell the goods or services online, it can help retain your customers as well as find new one. What do you think about using offshore software engineers, for example ukraine developer? Their services are cheaper, than average, but the quality is really high.

[traytaylor]

Hey, @gavin1211. I see you did a great job on your chatbot. I'm also working on the same now. A few days ago I found an interesting, fresh out the oven, article about building a chatbot with NLP onboard. You should definitely check it out, mate!

[annagreen]

If you decide to develop a chatbot, you are on a right way! Chatbot for website or application - is an investment into your business. It will help to attract more clients, quickly react on their requests and receive more orders. A company that provides ios app development services can help you with your problem.

[sjk]

The days of sophisticated coding expertise being necessary to create chatbots are long gone. Without writing a single line of code, conversational bots may be created using several platforms. That certainly sounds intriguing.
But, there are several constraints that you will confront, once you start using such platform as a service. The best recommended way is to curate and create your own chatbot using and outsourced service or with your own talent pool.
Creating an engaging chatbot is not a hectic task. There are several ai services companies, who has extensive knowledge in python & deep learning and large portfolio. They are ready to take up the challenge and build engaging chatbots for their customers.
Apart from this, there are several ready to integrate chatbots available in the market as well.

[Marryn]

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