Upgrade index status - unable to progress

[heroneast]

Hi there,

I'm currently in the process of moving our funnelback instance to newer versions. I plan to do it version by version to ensure there is no issues.

I'm having some trouble with the upgrade from 15.18 to 15.20. The install has worked fine but when asked to index status after the first sign in to the admin interface its freezing on 'Waiting for push collections to update'. I've left this for sometime now but still no further forward. Is there anything i should be aware of which would be causing this?

I've attached a screenshot for you to see. I have refreshed the page.

Cheers!

[lnowak]

Hi,

After installation tooling is run to upgrade indexes to the latest format.

If the process has stuck, you will need to check system logs to see if there is any indication of what is wrong.
In admin UI in the top bar, click "System" and navigate to "View system logs". In the list in "Web logs" section look for "push.log".

When upgrading Funnelback you don't need to do it version by version. I would recommend upgrading it straight to v15.24 and just following release notes for each previous version to apply any manual changes.

Please don't forget to apply the latest patch as well to your final version.

cheers,

[heroneast]

Hi there,

Thanks for this, I was able to find the logs and resolved the issue.

That is good to know I will follow that guidance when updating our version and include all patches, thanks a lot for your help.

Cheers!

[lnowak]

Happy to hear you have solved the issue. If there is anything else, please let us know.