All Results Returned by FunnelBack Link to a 404 Error Page

eleung · November 6, 2016, 10:31pm

Hi,

We have been experiencing an issue with FunnelBack recently. When we do a search on FunnelBack (e.g. query = Large Class), it returns the seemingly correct results as expected (the result page contains relevant results and the URL of the result page is https://www.monash.edu/bytes/search?collection=monash-blt&query=large+class&sa=Submit+search). However, when we click on anyone of the results, an HTTP Error 404 page will show with the error message:

Problem accessing /search/click.cgi. Reason: Not Found

The URL of the error page is http://mon-funnelback01.squiz.net/search/click.cgi?collection=monash-blt&url=https%3A%2F%2Fwww.monash.edu%2Fbytes%2Fstrategies%2Fteaching-large-classes&index_url=https%3A%2F%2Fwww.monash.edu%2Fbytes%2Fstrategies%2Fteaching-large-classes&auth=7qw%2Bx1d27b38yntY%2FfvG7Q&profile=_default&rank=1&query=large+class.

I tried to investigate further by accessing http://mon-funnelback01.squiz.net/s/search.html and do a search in the ‘monash-blt’ collection by clicking on the link ‘Search Monash BLT’ (i.e. http://mon-funnelback01.squiz.net/s/search.html?collection=monash-blt). I then received an error message that says:

HTTP ERROR 404

Problem accessing /s/squiz-matrix-search-link. Reason: Not Found

Can anyone please shed some light on this issue?

With thanks,
Eddie.

Bart · November 7, 2016, 8:03am

Moved this to the Funnelback forums as it seems there is something missing in your FB setup. Might need to get help from funnelback support.

gordongrace · November 7, 2016, 1:45pm

It looks like the click tracking configuration needs revising to point to a valid Funnelback redirection endpoint.

It’s a subtle change, but click tracking URLs were modified in v14.0 from /search/click.cgi to /s/redirect.