Click Tracking data missing from Search Analytics dashboard

Analytics & Reporting
1

Hello,

I am looking at the clicks summary analytics screen for the last week. It tells me.

“No data found from this timeframe”

I know that clicks are being logged as I see them arriving in the clicks.log but they are not being passed on to the marketing dashboard.

Any help on how to debug this issue further would be appreciated.

NB
I have run an analytics update
This clicks.log data has been logging from 2013. It just stopped appearing in the analytics marketing dashboard around four months ago.
The faceted and contextual navigation click logging is displaying correctly

2

Hi Karen,

There’s a couple of things you can check to see if anything has gone wrong:

  • Update reports log: In your collection, select Administer → Browse Log Files and view the update_reports_*.log files. You’re looking for any type of error which might prevent the analytics from updating correctly.

i.e.

Pasted image1011×393 33.9 KB

  • Click tracking logs: Please refer to Click Logs - Funnelback Documentation - Version 15.8.0
    If click logs are not being tracked, check to see that the search pages uses click tracking URLs. It should look something like this:
    http://<server>/s/redirect?<lots of parameters>

Hope this helps.

~Gioan