Funnelback failing to detect users location

[vmanera]

Funnelback collection is failing to return Geolocation data within the Data-model when performing searches. This information to be used as a condition within curator.

Would this indicate an issue with funnelback's setup on a server level or is there some configuration setting that must be turned on to enable this functionality to populate?

location: {
areaCode: 0,
city: null,
countryCode: null,
countryName: null,
dmaCode: 0,
latitude: 0,
longitude: 0,
metroCode: 0,
postalCode: null,
region: null
},

[plevan]

Hi Vincent,

What's your IP is as detected by Funnelback?

To see what it is look at the data model and check question.environmentVariables.REMOTE_ADDR or onone of the input parameter maps question.inputParameterMap.REMOTE_ADDR / question.rawInputParameters.REMOTE_ADDR / question.additionalParameters.REMOTE_ADDR

If your IP is an internal IP, or one that's unknown then your location map will be empty.

cheers,
Peter

[vmanera]

detected by Funnelback?

To see what it is look at the data model and check question.environmentVariables.REMOTE_ADDR or onone of the input parameter maps question.inputParameterMap.REMOTE_ADDR / question.rawInputParameters.REMOTE_ADDR / question.additionalParameters.REMOTE_ADDR

If your IP is an internal IP, or one that's unknown then your location map will be empty.

cheers,

IP is: 127.0.0.1:8080

This occurs while tethered to my phone outside of the squiz network. Would this indicate that there is an issue with funnelback failing to detect IP address?

[plevan]

Do you have something sitting in front of Funnelback (eg. nginx or open resty)? If so you'll need to make sure that's configured to pass through your IP address in the X_Forwarded_For header.