No Click Data in Reports

[Cooper]

I'm currently generating reports on a SqiuzMatrix site with Funnelback v14.0.1

I'm finding no click data on any collections. Looking into the collection.cfg I see

click_tracking.restrict_redirects_to_existing_urls_and_fps=true

Would this be the cause of the missing data?

[gordongrace]

Hi Cooper -

 

If you've got access to the Funnelback Admin UI, you could examine the click and query log files directly for a given collection:

 

Administer > Browse Log Files > Archived Log Files

  clicks-SERVER-SHORTNAME.DATESTAMP_TIMESTAMP.log.gz
  query-SERVER-SHORTNAME.DATESTAMP_TIMESTAMP.log.gz

Try accessing the Funnelback Public UI directly for the funnelback_documentation collection (without Matrix involved), perform some queries and clicks, and examine the corresponding output in these log files.

 

It's also possible that:

1. you're using a template that doesn't refer to the click tracking URLs in the response data model (transaction.response.resultPacket.results.clickTrackingUrl), or


2. the click tracking URL prefix has been incorrectly configured, or


3. there has been some additional reporting blacklisting configured.

If you're wrapping the Funnelback response in a Matrix page requested on a user's behalf, you will also want to ensure you're passing through the remote user's IP address for accurate logging.

 

See also:

https://docs.funnelback.com/14.2/ui_modern_click_link_collection_cfg.html

https://docs.funnelback.com/14.2/reporting_blacklist_cfg.html

https://docs.funnelback.com/14.2/logging_ignored_x_forwarded_for_ranges_collection_cfg.html

 

Once you're logging queries and clicks correctly, you could try triggering analytics regeneration from the Admin UI (Analyse > Update Analytics Now).

[Cooper]

Thanks for you reply gordongrace, followed your advice and found the following:

 

If I perform some queries and clicks directly in Funnelback Public UI, then update the collections Analytics, I get a new Archived log file that contains the new query and click data.

 

But when I search within the Matrix site, then hit update analytics, I don't see that a new log file is created. The system is set up to update analytics automatically daily and creates a new Archived log file which gathers query result but for some reason not click data. I'm contacting my system admin to see if I can better understand the setup, but seems like a big loss not to be able to collect click data.